HOSTED PBX

Using the latest technology, we offer modern SIP (Session Initiated Protocol) VoIP (Voice Over Internet Protocol) solutions which can be tailored to your needs on a project by project basis.

Easily customized and offering a variety of features from a simple web based interface.

Nuvana™ PBX is a manageable, extensible and cost-effective "turn-key" communication solution for businesses.

Implementation is easy and stress-free as we guide you through the process of design, configuration, and deployment.

         pbx features

Announcements: setup a recording for the auto attendant that provides announcement to callers.
Call Block: block inbound calls by the Caller ID.
Call Detail Records: various reporting capabilities to see who called, when, call length, export to a CSV file, and call detail statistics.
Call Forward: forward to another extension or to any phone number.
Call Flows: typically used with day night mode. To direct calls between two destinations. Can work with BLF on phone to show which direction call will be directed to.
Contact Manager: manage your contacts. Import contacts from Outlook CSV files. Export contacts to your cell phone with QR Codes. It is also possible to add additional features like time cards and invoices that can be related to the contacts.
Call Monitoring: view which extensions are currently in a call.
Call Pickup: for a particular extension or any extension that is currently ringing.
Call Queuing: can load calls into queues so they can be answered in the order they came into the queue.
Call Recordings: to record all or some calls or parts of the call. (See Active Calls and Active Extensions)
Call Routing: send the call different directions or perform actions based on reading the caller id info or other call information.
Call Transfer: Announced Transfer, Blind Transfer, Conference Transfer
Call Waiting: take additional calls while on call.
Caller ID: support and customization for supporting providers.
Conferencing: to set up conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, deaf, undeaf, and more.
Conference Center: can have unlimited conference rooms with moderator and participant pin numbers, call recording,mute all, caller announce and more... (additional cost)

Customize: Nuvana™ PBX has unprecedented customization which can be used to meet your needs or the needs of your customers. Customizable themes, menu, dial-plan, and more...
Dial by Name: search by first name or last name to find extension numbers on the system.
Do Not Disturb (DND): sends calls directly to voice mail.
Eavesdrop: ability to eaves drop on a call and the option to barge-in on the call.
Extensions: can be on the local or on a remote network. Interactive extension list allows to view all active an inactive extension, see the caller id of the calls, call length, transfer calls, hang up and more.
Fax Server: can send or receive faxes. Includes ability to send faxes as email. It requires a provider or hardware card that can successfully transmit and receive faxes.
Follow-me: ring a desk phone for so many rings then try a cellphone when a call comes in.
Hardware support: for standard phones lines, high capacity linesT1/E1/PRI, and ability to use standard phones such a cordless phone.
Hot Desking: login to a registered phone and make and receive calls at a remote desk as if you were sitting at your normal extension. Designed to work with all SIP capable phones.
Hunt Groups: to ring multiple internal extensions and external numbers simultaneously or in succession (hunt groups). Can prefix the Caller ID name so that you can tell where the call came from. There are options to announce the caller, or require a pin number.
Intercom: a paging extension can be created that will send intercom calls over a speaker system.
IVR Menu:inbound call can be played a recording that gives customers options with extensions that can be dialed. The options can send calls to local extensions, voicemail, conference numbers, queues, or external numbers like a cell phone.

LDAP integration: for authentication with Microsoft Active Directory and Microsoft Teams.
Inbound Routes: to direct calls depending on caller ID and interface by which a call arrives
Menu Manager: multiple customizable menus can be used as templates with select globally or per tenant.
Multi-Tenant: domain based multi-tenant.
Multi-lingual: support for multiple languages.
Music On-Hold: can add WAV or MP3 file including music or even a business sales message. Now with support for multiple selection-based categories of Music On Hold and per tenant music on hold.
Outbound Routes: direct calls to different providers, for Least Cost Routing for example.
Original phone numbers: can be maintained.
Paging: for phones that support it (Polycom, Yealink, Linksys, SNOM, and others).
Provisioning: for phones that support it (speak with our team for applicable Makes/Models).
Remote Office Support: a remote location can register extensions and use a centralized phone system or communicate freely between systems.
Ring Groups: to ring multiple registered extensions numbers simultaneously or in succession.
Route by Caller ID: when a call comes in the call can be routed based on the destination number, Caller ID, and other factors. For example,certain clients can be routed to a special after-hours menu.
Scripting: can be used to add additional features with minimal effort. We provide support for LUA, JavaScript, Perl, and Python.
Text-to-Speech: can be customized to provide any information to caller, and can optionally be protected with a PIN number. English, French, Spanish, along with many other languages (some commercial 3rd party voices may require additional licensing).
Three-way Calling: create a three-way call.

Time Conditions: allow to set up different time patterns for call handling. It allows to direct after hours calls differently than calls during working hours for example.
Valet Parking: Park and Pick up calls in the same parking log monitor parking lots with BLF.
Video:
 available using SIP capable phones that support the H.263 and H.264.
Voice Mail: Access voicemail from anywhere. Voicemail can be sent as an email attachment. It can also be accessed inside the office from a Web Interface or remotely through a VPN. Support for Multi-lingual Voicemail-to-Email templates. Along with support for Voicemail-to-SMS (Text Message) notifications.
Remote Support: The PBX can be managed with a web interface locally or remotely. Portable Extensions can be answered anywhere with a VoIP phone,soft phone, standard phone or cordless. Calls from remote extensions to any extension do not require the telephone company.

And more...

Phone Line options:
 Standard Phone Lines from the Telephone provider:§ Full or Partial Voice T1/PRI§ Internet Telephony Service Provider(ITSP)§ Mix and match one or more above voice provider methods to achieve money savings, and stability
Saving Money: Costs less than any IP-PBX with comparable features§ No Cabling costs (using existing network with dual port phones)§ Long distance costs can be likely be reduced§ The automated attendant can be used to save time on the phone.
Custom Voice Applications: Can be created to automate repetitive phone call work§ Can answer questions or provide customer information after normal business hours
Soft Phones: Support for many SIP capable software based phones. NuFone, PortSIP, 3CX, Bria, Xlite, Zoiper, and support for video calling.

safe, secure &reliable solutions

privacy and security are important to you and your business

the methods we use and the technology we provide
keep information and data safe and secure

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